Tag: Lime

I may just have used up all my sulking points for 2012 today…I may even have a jump-start on 2013.  Here’s the thing: I work hard.  I consider myself to be a good mother.  I give of myself to these two endeavors.  When I’m at home my wants are simple: electricity, water, Internet and cable TV.  What?  Am I crazy?  Aren’t these “amenities” a given?  After all, it is the year 2012…

Hurricane Sandy passed through about 3 weeks ago and we were left without electricity for 8 nights.  This in and of itself was uncomfortable enough, but it was the lack of responsiveness and dearth of credible information from the Jamaica Public Service Co. (JPS) that really, really got my goat. So I went to battle.  I called them…every day…multiple times per day.  I stalked their Twitter feed and their Face book page, making myself known at every opportunity.  I wrote to the press.  I wrote to one well known reporter.  I bitched using every medium I knew.  Service was restored on night 9, and on day 11, the Daily Gleaner published my submission on this issue to them.  I heard from the CEO and now I am on a first name basis with my Parish manager and I have a direct line to her should I have any issues in the future.  I am tired.

Then 2 weeks after the passage of Sandy, our water in storage got dangerously low.  So I put on my boxing  gloves again, but this time the opponent was the National Water Commission (NWC).  I was already on a first name basis with the gentleman who trucks water in my area in times of shortage.  And I already had the mobile number for the Operations manager who is responsible for service delivery in my area. When your water supply depends on your being on a first name basis with “Ruddy”, you know you’re in trouble! After hounding them for 2 days straight, we got our tanks filled from a truck and pumping from the NWC source resumed the day after.  I am tired.

I live 15 minutes from the outskirts of what we call the corporate area.  It’s blissfully cool, green and very quiet.  I enjoy decompressing on my veranda.  

But there are moments when I feel as if I really live behind God’s back.  We are definitely NOT a priority when it comes to utility companies.  At least it feels that way.  We’ve been living here for 12 years and it feels increasingly difficult to survive here.  The (public) road leading down to my house is like a river bed.  The feeder that provides electricity to this area is totally unreliable and at the first smell of rain, the first roll of thunder, the first flash of lightening, there goes the electricity.  So we decided a few years ago to make ourselves independent of JPS.  Over the years, we have increased our capacity, and I have to admit, that our response this time around post storm was decidedly better than in previous years.  We were able to keep the ‘fridge running and we could iron and read and watch local TV.  But because we are still not where we plan to be, we still had to rationalize our use of power during the period we were without service from JPS and so comfort levels were not at all optimized.   As for water, we have capacity to store 1650 gal of water, but this is depleted after 2 weeks with no re-supply. 

Post Sandy, it took two weeks for the National Solid Waste Management Authority (NSWMA) to resume garbage collection.  Garbage receptacles from the bottom of the hill all the way up were overflowing.  I simply waited and hoped for the garbage truck to come.  I didn’t have the energy to do battle with that lot.

That’s to give you some context.  Let me continue my rant now. 

Then last week Friday evening, cable TV suddenly went.  Service was restored Monday evening.  I called.  I called again.  And still I called.  A whole weekend with only TVJ as entertainment comes as close as I can imagine to what hell must be like.  It is the lack of responsiveness and clear, credible info in the absence of product/service that really ticks me off!  I was told that the storm damaged their lines.  I was told that vandals had cut their lines.  Still don’t know what the real story is.  I am tired.

Then this Thursday night, we lost Internet service.  And land-line service.  We reported it to Lime.  They could not proffer a reason but diligently recorded the complaint.  And while watching news last night, my initial fears were confirmed: vandals had yet again stolen $5M worth of Lime cables from the area.  They aim to replace said cables and restore service by the end of next week.  This has happened twice in the past to the best of my knowledge, and the last time it happened, service was restored after 6 long weeks… and this only after I pressed a colleague of mine who had a direct line to the then president of C&W (now Lime) to intervene on my behalf.  I am tired.

And now today, Saturday…  I came home at 1pm after spending the morning at the Learning Center at my church helping out.  I collapsed into my bed and started watching re-runs of the Voice when the screen went blank.  Nothing.  Cable service once again interrupted.  It is now almost 9:30pm on Saturday night and I am forced to watch TVJ.  Hell all over again.  I was able to report the issue to the cable company before they closed for the weekend. Big deal.  Dunno if their cables have been stolen too.  Dunno when I’ll be able to watch some good TV again.  I am tired.

H says that the country is in decline…that what we are experiencing are the results of a society falling apart.  I can’t disagree with him.  Main thoroughfares have simply broken away: Mt. Ogle in Stony Hill, Dunrobin near Red Hills Road, Junction en route to St. Mary, Cassava Piece off Mannings Hill Road…a clear sign of neglect and decay.  

Now I have to strategise if I am to continue to live up here: increase the capacity of the solar set-up, add at least another 1000 gal to the water in storage, investigate options for wireless Internet (and this is not as simple as it sounds as right now I can’t pick up Lime cellular signal at home) and just decide to read more and build a library of DVDs in lieu of watching cable TV.  I am tired.