We lost internet service at our residence on the afternoon of Thursday June 6. We got it back on the afternoon of Thursday June 13. What follows is an account of the extreme effort on my part to have our service restored and a tale of a huge service provider that appears to be nothing more than a PR and marketing shell. Harsh? You decide for yourself.Continue reading FLOW Jamaica: PR & Marketing Shell. Nothing more.
Scrap Metal thieves derail internet service
Published in the Daily Gleaner, Aug 17, 2015
THE EDITOR, Sir:
At the time of writing on Sunday, August 16, 2015, it is now Day 10 of no Internet in Coopers Hill, St Andrew. My neighbours are suffering, along with me and my family.
Our provider, LIME, has told us that “it’s a serious problem, affecting the entire area” and that they are unable to say when service will be restored. When confronted with the question of stolen cables in discussions with LIME, representatives of the company would neither affirm nor deny.
We called Flow with a view to switching to a provider that could actually provide and they, too, admitted that they’re not in a position to take on new customers at this time as their customers, too, are without service because of “a serious problem, affecting the entire area”.
This is the third time in about four years that we’ve been impacted in this way because of stolen cables. Forget my inconvenience because I can’t tweet or see what my family and friends are up to on Facebook. Forget the fact that I can’t pay my bills conveniently from the comfort of my own home. Don’t even think about the fact that I can’t monitor or manage my investments right now.
I wonder what I’d do if I ran a business from my home. Imagine not being able to interact with your stakeholders, to invoice your clients, to make and receive payment. School is about to resume. What of students needing to research and complete assignments?
I wish someone would quantify the net benefit to the country of the scrap metal trade. The Government’s decision to allow export of scrap metal is not fully thought out and is causing more problems than benefits.
Tell me what activity in Jamaica in 2015 generates enough scrap metal to warrant this so-called scrap metal industry. All it does is incentivise the pillaging of infrastructure to benefit very few and penalise those trying to be part of the 21st century.
I wish our telecoms companies would be more strident in decrying the costly side effect of this so-called scrap metal industry, both to their bottom lines and their customers. We, your customers, are with you on this one!
We anxiously await resumption of service.