My earlier blog entry Poor Customer Service at Cafe Blue got the attention of Management there, and I got the following response today. I think the response is commendable, and I appreciate it. I replied with thanks and also asked that they consider my simple and practical proposals. I hope they do. Since posting, I have received feedback from more than one person that their experience there has been less than satisfactory. I think their product rocks, and I hate to see entrepreneurs fail because of factors that are entirely in their control. Entrepreneurs are that intrepid bunch of brave souls who risk capital and dream big…long may they live!
Good Afternoon Ms. McIntosh,
We sincerely apologized for your last experience at Cafe Blue. I was forwarded your blogged regarding your experience at Cafe Blue and we are all very sorry that the issue was not handled with more urgency and care. We strive to provide you with the best possible strive, and when you feel that it fails to meet your expectation, its important for us to know, so as to address the issue. Please know that we take this very seriously. This was an oversight on our part and we sincerely apologize. We have already address and will be reviewing our procedures to avoid any reoccurrence of such event in the future.
Though this is no consolation to you for our lack of service, we would love to be given the oppotunity to regain your trust. On behalf of the Cafe Blue Team, we are offering you a Cafe Blue Gift Certificate which is valid until December 2012 as a token of our appreciate of having you as a Cafe Blue customer.
We sincerely apologize for your past experience and hope that your next visit will exceed the last.
Please let me know where and when you would be able to pick up the Gift Certificate.