Are you an employee working from home right now? If you are not, why is this so? Are you working on a production line? Are you delivering a tangible to a customer? If not, why aren’t you working from home?
Many years ago I was employed to one of the more forward thinking organizations in Jamaica. I was part of an initiative that saw several of us being trained in forming Business Continuity Plans. This plan was formed in order to keep business running in the face of any kind of business interruption (natural disaster, civil unrest, etc.) We also had to test it, and it was in executing these simulations and tests that I designed that I came up against what I consider to be the biggest obstacle to so many in the work force being able to work remotely: management attitudes. Sigh.
Continue reading Why aren’t you working from home right now? Life in the time of COVID.
We had a power cut at our residence on Sunday March 8 2020 at 5:00pm. Service was restored some 17 hours later on Monday March 9, at a little after 10:00am. This was the second such extended power cut in only weeks. In following up on this particular outage, I called JPSCo’s 888 Customer Care line at 7:00am on the Monday morning. I provided the requisite evidence of our initial report the evening before and the response that I got on Monday morning from the customer care agent compelled me to document the entire ordeal and it got me thinking…
Continue reading Meaningless Guaranteed Standards: My Interaction with JPSCo Ltd.
There are those who greet each New Year with gusto, setting lofty goals, brimming with energy and “up-and-at-’em, Uncle Scooby” enthusiasm about all the things they’re going to do and going to get. Then there are those who REFUSE to set resolutions, telling themselves and others that they exist above the fray, not needing to get caught up in the short-lived hype and emotion that surrounds those particular 24 hours between December 31 and Jan 1. Which camp do you fall into? Or do you fall somewhere in between?
Continue reading New Year Resolutions: Beyond Hype, More than Hope
I literally stumbled upon a great, new small business right here in Jamaica and then I had the pleasure of sitting down with the owners/operators and chatting with them. I left our conversation shaking my head in wonderment and wishing that we could replicate their spirit across the length and breadth of this island. The Instagram account was what had caught my eye. The pics were mostly befores and afters of shoes of every description. Grungy looking sneakers were transformed into new literal works of art. Leather shoes, both men’s and women’s, were revitalized and good to go all over again. Bridgett sandals that were worn and shabby were reborn into their shiny new, well heeled former selves. I saw shoes that had they been mine, I’d have dumped them, restored so perfectly that I was amazed. And all of this was happening right here in Jamaica! What was being showcased was way beyond basic shoe repair. I had never seen this before
Continue reading Innovation, Customer Service & Business: A Jamaican Story.